Terms and Conditions

Welcome to strawtopia.com. When accessing this website (our “Websites”) and/ or signing up with your email address, by clicking “I accept strawtopia.com’s Terms & Conditions and Privacy Policy”, you are agreeing to be legally bound by the following terms and conditions and privacy policy (you can check our privacy policy page).

We have the right to amend, update, and remove anything on the terms and conditions at any time. There will be an email sent to you when there is an update of our terms and conditions. Be aware to check for updates before using the website as the latest version of terms and conditions will apply.

These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong.

Define Terms

When we use “we”, “our”, “us”, “website”, we are referring to “strawtopia.com”

When we use “you”, “your”, “yourself”' we are referring to you, the customer, registrant.

Privacy Policy

We are committed to protecting your private information. If you want to find out more, please refer to the privacy policy page. The privacy policy page provides detail explanations on everything you need to know regarding how we handle your information when you are accessing our website and the rights you have for protecting your privacy.

Protection of Minors

To be eligible for signing up on our website, you must be over eighteen (18) years of age by the time you sign up. If you are under the age of eighteen (18), we require consent from your parent or legal guardian for your eligibility.

License and Access

Subject to your compliance with these Terms and Conditions, Strawtopia.com grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal use of the Strawtopia.com website. Except as permitted in these terms and conditions, you may not reproduce, copy, sell, resell, display or otherwise make commercial use of any content from the Strawtopia.com website unless approved by Strawtopia. Strawtopia reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user’s conduct violates applicable laws or is otherwise harmful to Strawtopia.com.

Pricing and Product Information

We try our best to ensure all details, product information and prices displayed on our website are as accurate as possible. Although if you ever notice an error please relate this information to us immediately.

Please note that the color of the actual product may differ from displays.

Account Sign up and Termination

Strawtopia account is used to ensure better shopping experience for you on our website.

According to Section ‘Protection of Minors’, anyone wishing to sign up for Strawtopia account must be above 18 years old. The personal information entered in your account will be safely secured. All payments made will be through one of the third party payment options we offer. Your financial information will not be revealed to us.

Once you have signed up, you are automatically included in the loyalty rewards program. Any purchases made while signed in to your Strawtopia account will be awarded points. For more details please refer to the Strawtopia Loyalty Reward and VIP Program Terms and Conditions. 

If you wish to terminate your Strawtopia account at any time, please notify us via email. Please note that once your account is closed, you will also withdraw from the loyalty reward program. All the unused points and coupons will be forfeited.

Gift Cards, Coupons and Promo Code

The Strawtopia Gift Cards can be purchased on our website for purchasing items on our strawtopia.com. They can also be used to cover shipping cost when purchasing other items. A gift card can be purchased in denominations of $50, $100, $150, and $200. Purchases will be deducted from the card value until the balance reaches zero.

Gift cards can’t be returned once purchased; can’t be used to purchase another gift card, pay down a credit card balance. Gift card funds are not transferable to an unauthorized third party or vendor. Strawtopia Gift Cards do not expire. Multiple gift cards can be used for a single transaction (up to 5 gift cards).

Coupons are only available to customers with a registered Strawtopia account. Coupons can be earned through promotions, by participating in the loyalty reward and VIP program. All coupons will be stored in your Strawtopia account.

Coupons can be applied to total purchase on ‘check out’ page, but cannot be used when there are discounted items included in your purchase or other coupons or promo code has already applied.

Coupons earned from promotions will expire by the end of that promotion period; coupons earned as part of the VIP program will expire when the new one is available.

Promo codes are available from certain promotions that we run every now and then. Any customer, who is aware of the promotion and acquires the promo code, is eligible to use it. When using Promo Code, you need to enter the code exactly as it was given to you, no space in between. Put it down on the ‘check out’ page so it can be applied to your total order.

The promo code can’t be used together with other promo code or coupons. It does not cover the shipping cost. Promo code will expire at the end of the promotion period. All other conditions of the promo code will be clearly stated for that particular promotion. Please read carefully before using it.

Please note that any items purchased using Coupons or Promo Code is not applicable for return and refund. Returns purchased using Gift Cards, refunds will go back to the gift card.  Please contact us if you run into any issues with using Gift Cards, Coupons or Promo Code.

Custom Orders

We specialize in custom branding. Part of the branding process involves you providing to us necessary materials to complete the branding process. You acknowledge that you are the registered owner, owner agent/ representative or person of controlling or managing interest of that brand, logo or name and hereby authorize us to facilitate the process of branding whether for personal or commercial use. You further acknowledge that any and all fonts contained in the design or name are licensed by you. We are in no way, shape or form responsible nor liable for infringements, lawsuits or the like as a result of such services obtained. 

Returns and Refunds

30 days from date of receipt. Buyer pays for return postage, unless item is damaged. You can learn more about our policy here.

Electronic Communications

When you sign up the Strawtopia account with your email address, you have the option to consent or refuse to receive electronic communications from us. When we have your approval, we may send you email containing information about the latest update, special deals, promotion, discounts and so on.

You have the right to withdraw your consent of electronic communication at any time. If you wish to stop receiving our emails please notify us by email. We will remove you from the email list as soon as possible and send you a confirmation email on the removal of your email address from our list.

When signing up, please provide us with a valid email address that you use. All the information you give must be truthful. If you need to update any of your information at any time, you can do so from ''My Account'' or by emailing us.

Intellectual Property

All content available on strawtopia.com including logos, images, text, video and audio clips, and data compilations are the property of strawtopia.com. Any attempt of tampering, misusing, abusing our content, copyright infringement will not be tolerated. 

Disclaimers; Limitation of Liability

STRAWTOPIA.COM PROVIDES THE WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK. WE DISCLAIM ALL WARRANTIES OF ANY KIND RELATED TO THE WEBSITE AND CONTENT OR PURCHASES OBTAINED ON OR THROUGH THE WEBSITE, TO THE FULL EXTENT PERMITTED BY LAW, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. STRAWTOPIA.COM MAKES NO WARRANTY THAT THE WEBSITE OR PURCHASES WILL MEET YOUR REQUIREMENTS; THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THE WEBSITE RESULTS WILL BE ACCURATE OR RELIABLE; THE QUALITY OF ANY CONTENT OR PURCHASES OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS; OR THE WEBSITE OR COMMUNICATIONS SENT FROM US WILL BE FREE OF VIRUSES.

TO THE EXTENT ALLOWED BY LAW, STRAWTOPIA.COM SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. UNLESS OTHERWISE SPECIFIED IN WRITING.

Severability

If any the provisions in these Terms and Conditions are deemed invalid or otherwise unenforceable, that condition shall be deemed several and shall not affect the enforceability of the remaining provisions.

Contact Information

If you have any questions or concerns regarding the Terms & Conditions, please email us at team@strawtopia.com